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SHIPPING POLICY

SHIPPING POLICY

(Last updated on March 21, 2022)


 

1. Sitewide Free Standard Shipping in United State. (In addition to Alaska, Hawaii, Puerto Rico and the military area (Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific.)
2. Expedited Shipping Fees: $15 determined by you.
3. Delivery Time=Processing Time+Shipping Time

Shipping Method Cost Delivery Time Courier
Expedited Shipping $15 5-10 business days DHL/UPS/Yunexpress
Standard Shipping Free 7- 16 business days USPS/Yunexpress

How soon will I receive my package after my order placed?

There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on the product category and volume. Usually, it is around 1 to 2 working days to process.
2. Shipping Method: Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. Standard Shipping normally takes 7-16 working days; Expedited Shipping within 10 working days.

Our products may ship within 7-16 working days. Once your order has been shipped you will receive an email with the tracking number.

What should I do if the delivery is delayed/What if my package is lost

Our parcels are delivered by large logistics companies, which can track the logistics status in real time(CLICK HERE), but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:

1. Maintain communication with the U.S.

The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.

2. Track your goods in real time

When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or,  if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.

Shipping & Delivery

If we have your products in stock and your order is placed before 14:00, we will usually dispatch your order on the same day, orders received after 14:00 will be dispatched next day.

If we have to order your product, we will inform you by email when your products are expected to arrive and we will also advise an expected date to ship. The expected shipping date is based on our experience and not guaranteed.

Free Shipping is available to many countries.You can contact us first to confirm if there is a free mail service at [email protected]

Order Tracking

Log into your account to view orders and tracking information. (If you have not created an account, simply click "Create Account" on the Log In page). In addition, you can click here to enter the email code we gave you to inquire. If you have any difficulty, just send us an email at [email protected] and we will get your tracking info to you right away.

Privacy & Security

We will mail the goods according to your registered and filled-in address, phone number, and mailbox, and remind you of the progress of each step through the mailbox at each time. Go to our privacy policy page to see some data that we must collect for internal processing only.

 

 

Warranty Policy


12-Months Warranty Promise,
HelmetBro are committed to providing the highest quality products and the most friendly customer-service support to our customers and understand that our success can only be achieved from your complete satisfaction.We provide a 1-year manufacturer's warranty for all products sold on our website. This means that we guarantee that your product will not have manufacturer defects under normal use. After one year, our product can be used for at least 5 years.

30-Day Money Back Guarantee
HelmetBro’s priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to HelmetBro within 30 calendar days after the receipt of the products.

 

Lifetime Support Guarantee

We will provide lifetime support for all the HelmetBro products. Our customer service experts will be happy to answer any question and help with any issues.We support friendly customer service and we are ready to respond within a 24-hour time frame. Please contact us at [email protected] for more details.

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